SERVICE MANAGEMENT​ PORTAL

Streamlining service management for multiple user roles.

System users can benefit from the Service Management or ‘Admin Portal. These individuals are team members responsible for managing and operating the EIO solution within the target organization, whether a government agency, trust service provider, or corporate entity.​

Customizable role assignments​

The portal is designed to cater to the needs of various system-user roles, including Administrators, Operators, Support Agents, Security Officers, Auditors, and others. Privileged system users can create new portal users and have the flexibility to define additional roles as needed, ensuring a versatile platform experience.​

End-Users’ management​

It simplifies administrative tasks by managing user digital identities and related attributes, including their information, contact data, authenticators, certificates, and credentials. ​

Monitor and track system activities​

You can keep a detailed record of all system operation traces for auditing purposes. On top of that, you can ensure full transparency and accountability by documenting user information changes and their identity usage traces.​

Help Centers and Support Teams benefit from effective user management features.​

Billing information​

Optionally, the platform also offers valuable insights into user and API activities, serving as helpful input for billing systems. Configurable system reports enable the export of information to manage plans and invoicing for service consumption and third-parties integrated applications. ​

System configuration ​

This module enables platform customization, such as defining policies and flow parameters, onboarding options, certificate and credential options, contract templates for subscription plans, email templates, and security settings. ​

Broadcast messaging​

System operators and content managers can disseminate informative updates and pertinent content to users. This includes scheduled platform updates, service-related news, relevant content, and links to more detailed content in the organization’s content management system.​

Dashboard​

Presents a real-time system overview that encompasses users, logs, and transactions. In-depth insights can be obtained by delving into the system reports and Analytics/Monitoring consoles to understand the data comprehensively.​

Access to subsystems consoles​

The Portal integrates smoothly with critical subsystems, providing access to PKI, Identity Provider, Signature Provider, Analytics, and Monitoring consoles within a unified interface. ​

In summary, the EIO Service Management Portal offers an array of practical functionalities and management tools that cater to the diverse needs of various user roles, supporting Service Teams in their daily tasks.​